TrustMark
| Business name | One Solar System Ltd |
| Website | onesolarsystem.com |
| Telephone | 0121 582 4873 |
| info@onesolarsystem.com | |
| Registered address | Office 1, Izabella House, 24–26 Regent Place, City Centre, Birmingham, B1 3NJ |
| Company registration number | 14450193 |
| VAT registration number | To be added if VAT registered |
| Scheme Provider | NAPIT |
| Registered Trades | Solar PV & Battery Storage Installation |
| Consumer Code | RECC |
| Insurance provider | Maltings Insurance |
| Public Liability Insurance | £2,000,000 |
| Professional Indemnity Insurance | £250,000 |
Scheme Provider and Consumer Code
One Solar System Ltd is registered under the TrustMark framework through our Scheme Provider, NAPIT.
Our Consumer Code is RECC.
Further trade registration wording can be added here once your registered trade description is confirmed.
Business Insurance Details
One Solar System Ltd maintains appropriate business insurance cover.
Insurance Provider: Maltings Insurance
Public Liability Insurance: £2,000,000
Professional Indemnity Insurance: £250,000
Copies of insurance details can be made available upon request.
Customer Feedback and Complaints Procedure
At One Solar System Ltd, we are committed to delivering a high standard of service. We welcome customer feedback and take complaints seriously.
If you wish to provide feedback or make a complaint, please contact us using the details below:
Email: info@onesolarsystem.com
Telephone: 0121 582 4873
Postal Address: One Solar System Ltd, Office 1, Izabella House, 24–26 Regent Place, City Centre, Birmingham, B1 3NJ
When a complaint is received, we will acknowledge your complaint within 5 working days, investigate the matter fully and fairly, keep you updated where necessary, and provide a written outcome within 10 to 15 working days where possible.
If we are unable to resolve your complaint to your satisfaction, the matter may be escalated in line with the requirements of our Scheme Provider and Consumer Code.
Dispute Resolution / Escalation Wording
If we are unable to resolve a complaint directly, the matter may be escalated through our Scheme Provider, NAPIT, and our Consumer Code provider, RECC, who will advise on the next stage of dispute resolution in line with the applicable complaints process.
TrustMark and Customer Charter
One Solar System Ltd supports the TrustMark Customer Charter and is committed to working in line with its principles.
You can view a copy of the Customer Charter here:
Customer Charter link
